ISO 9001:2000 certified by Openware
Three years before Openware introduced ITIL best practices. Openware is focused in networks security infraestructure, certified by ISO 9001:2000 for its security services and remote administration of infraestrucure of IT, as thus also the I+D area, dedicated to generate an innovative solutions.
The processes that were certified are: Managed services, development, networks design, IT proyects, infraestructure maintenance and network security.
Openware is one of the first Argentinean business dedicated to infraestructure and security managed services to reach ISO certtification.It ratify their comprimise with customers through its service quality, being always at the edge of technological development in networking security field.
Managed service providers help enterprises to administer their systems and networks remotly. In the hole world, IDC consultant expects that this market can reach U$S 3,3 millions in 2005 (IDC, "MSP: A new paradigm defined", May 08th 2002).
Openware has optimized its experience, costs and knoledge as a consultant provider and IT support in the last 10 years automating processes.
Managed services are very usefull when you are looking to minimize operative costs in your data network, simplifying technological platforms in your enterprise. In this way, customers can reduce high costs of infraestructure and human training. Managed services allow to outsource complex and high cost functions to a very razonable prices with inteenational quality of services, security and confidentiality.
Openware as Managed Service Provider
The MSSP model offers new alternatives to satisfy specific needs. Instead of forcing companies to take the decision of a total outsourcing, the MSSP offers a decision based on complementary roles and shared responsibilities. By this way, the company and the MSSP have their roles well defined, letting the company to make good use of the real value of the outsourcing and to keep the control of IT.
The MSSP acts as a supplier of detailed information of management and technical recommendations. The company becomes a consumer of this flow of information and keeps the control of its own structure and applications. The companies use the recommendations provided by the MSSP to change and adjust the IT infrastructure, with the objective to keep the availability and the desired levels of quality.
The MSSP acts as a supplier of detailed information of management and technical recommendations. The company becomes a consumer of this flow of information and keeps the control of its own structure and applications. The companies use the recommendations provided by the MSSP to change and adjust the IT infrastructure, with the objective to keep the availability and the desired levels of quality.
By this way, the company keeps control of its own resources, while it uses the MSSP expertise to assist it in the daily operations and also in strategic operations of management. The company provides access to its data using a secure connection through its firewall. It can also provide physical space and access to the network for the connection of a system or appliance of the MSSP.
