Through our help desk system, based on ITIL best practices, clients can send their requests by telephone (1-800 number), secure Portal or Email.

Once the request is assessed, specialized personnel will remotely get in touch with the persons or devices needed to carry out the requested tasks.

Clients have access to our service follow-up platform, hence they know which Openware professional is working on their requirement, the hours invested and the current state.

There is also the possibility to monitor servers, active network elements and services through our 24/7 monitoring platform, which reports alarms to our staff for them to take action as previously agreed with the client.